Terms and Conditions for Man With Van Harrowweald

These Terms and Conditions set out the basis on which Man With Van Harrowweald provides removal, delivery, transport and related van services to customers in the United Kingdom. By making a booking, the customer agrees to be bound by these terms, which are designed to be fair, clear and practical for both parties. They apply to all standard bookings, including single-item transport, small removals, and other agreed man and van services.

In these terms, “we”, “us” and “our” refer to the service provider operating under the name Man With Van Harrowweald. “You” and “your” refer to the customer, client, or any person acting on behalf of the customer. Any reference to a job, booking or service means the transport or removal work agreed between the parties.

These terms should be read carefully before confirming a booking. If any part of the agreement is unclear, it is the customer’s responsibility to raise the point before the service begins. Nothing in these terms affects your statutory rights under UK law.

Booking Process

A booking is normally made after the customer provides accurate details about the items to be moved, collection and delivery locations, access conditions, preferred dates and times, and any special requirements. A quote may be given based on the information supplied. For Man With Van Harrowweald services, the price or estimated price may depend on distance, loading time, size and weight of items, parking access, and whether additional labour is needed.

A booking becomes confirmed only when we have accepted the request and, where required, received any deposit or written acceptance. Confirmation may be provided by email, text message, booking form, or other written communication. The customer must check all details carefully, including dates, addresses, item lists and access arrangements, and must inform us promptly of any error.

We reserve the right to decline or cancel a booking before the service begins if the details provided are incomplete, misleading or unsafe, or if the requested work falls outside the scope of the service we are willing and able to provide. If the customer requests a change to the original booking, we will try to accommodate it, but any change may affect the price, timing or availability.

Customer Responsibilities

The customer must ensure that all items are ready for collection at the agreed time, unless loading assistance has been specifically included. Any packing should be secure and suitable for transport. Delicate, valuable or fragile items should be clearly identified. Where the service includes the handling of furniture or appliances, the customer must make sure these are disconnected, emptied and prepared as necessary before arrival, unless agreed otherwise.

The customer must also ensure that there is suitable access to the property and that any parking arrangements, permissions, permits or restrictions have been considered in advance. Delays caused by blocked access, unavailable parking, unprepared items, or the absence of someone authorised to release or receive the goods may result in waiting charges or rescheduling fees. Man With Van Harrowweald will not be responsible for delays caused by factors outside our control.

It is the customer’s duty to disclose if any item contains hazardous, restricted, illegal or unusually heavy contents. We may refuse to carry items that are unsafe, prohibited, or likely to cause damage, injury or breach of the law. The customer remains responsible for ensuring that the items offered for transport are lawful and suitable for carriage.

Payments and Charges

Payment terms will be stated at the time of booking or on the quotation. Unless otherwise agreed in writing, payment is due on completion of the service. We may require a deposit in advance to secure the booking, particularly for larger jobs, urgent bookings, or work scheduled at busy times. Any deposit may be non-refundable except where cancellation is made by us or where consumer law requires otherwise.

Prices may be quoted as fixed fees, hourly rates, or estimated charges. If the service takes longer than expected because of circumstances not caused by us, additional time or waiting may be charged at the agreed rate. This can include delays arising from access problems, additional items not declared in advance, long carrying distances, or extended loading and unloading times.

Unless expressly stated, quotes do not include congestion charges, tolls, parking fees, purchase of parking permits, storage costs, disposal fees, or any other third-party charges. Where such charges are incurred during the job, they may be added to the final invoice. Any payment made by card, bank transfer, cash or other method will be treated as confirmed receipt only once cleared or successfully processed.

Cancellations, Amendments and Waiting Time

If the customer wishes to cancel or rearrange a booking, notice should be given as early as possible. Cancellation charges may apply depending on how much notice is provided and whether costs have already been incurred. A short-notice cancellation may result in the customer being charged a reasonable amount to cover time reserved, travel already undertaken, and any non-recoverable expenses.

Where a customer requests an amendment, we will assess the change in good faith. However, changes may affect availability and may lead to revised pricing. If the new requirements significantly differ from the original booking, we may treat the request as a new job. We are not obliged to accept amendments that create unreasonable delays, additional risk or operational difficulty.

If we arrive and cannot complete the job because the customer is unavailable, the access is restricted, or the items are not ready, waiting time may be charged. After a reasonable period, we may leave the site and the booking may be treated as cancelled by the customer. In such cases, any deposit paid may be retained in full or in part to cover our costs, depending on the circumstances.

Liability and Damage

We will take reasonable care while handling your goods and property. However, our liability is limited to losses or damage caused directly by our proven negligence. We are not responsible for pre-existing defects, poor packing, natural wear and tear, or damage resulting from the customer’s failure to provide correct information or appropriate preparation. This applies to man with van Harrowweald bookings and to any associated labour or loading work.

Where items are especially fragile, valuable, antique, irreplaceable or of high sentimental value, the customer must tell us in advance. We may request that such items are packed by the customer or transported at the customer’s risk. Unless agreed in writing, we do not accept liability for business interruption, loss of profits, indirect losses, or consequential losses arising from delay or service interruption.

To the fullest extent permitted by law, our liability for any claim connected with a job will not exceed the amount paid or payable for the specific service giving rise to the claim, except where the law says otherwise. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded.

Waste Regulations and Prohibited Items

Where the service involves disposal, clearance or transport of unwanted items, both parties must comply with UK waste regulations. The customer is responsible for telling us what waste is to be removed and for ensuring that it is lawful to collect and dispose of it. We may ask questions about the nature of the waste to determine whether the job can be accepted.

We will not knowingly collect items that are hazardous, toxic, explosive, flammable, radioactive, or otherwise prohibited without the necessary authorisations. This includes, but is not limited to, materials that require specialist licensing, controlled substances, and certain electrical or chemical waste. If such items are discovered during the service, we may refuse to handle them and may end the job immediately if necessary.

The customer must not use the service to dispose of fly-tipped waste, illegally dumped material, or items that cannot be legally transferred for disposal. If the customer misrepresents waste or leaves prohibited goods among general items, the customer will be responsible for any resulting costs, fines, claims, cleanup charges or legal consequences. We may seek reimbursement for losses caused by inaccurate declarations.

Completion of Service

The service will be treated as complete when the goods have been collected, transported and delivered, or when the agreed task has otherwise been carried out in full. If the customer is not present at delivery, we may follow the agreed instructions, provided they are lawful and practical. Any signature, confirmation or acceptance at the end of the job may be treated as evidence that the service has been completed satisfactorily, subject to any later claim properly raised.

Any claim for damage, shortage or issue must be raised as soon as reasonably possible after completion and, where practicable, before our team leaves the delivery location. The customer should provide supporting information, including photographs where appropriate. We may require the customer to allow reasonable inspection before determining responsibility. Failure to report an issue promptly may make investigation more difficult.

If goods are left behind because of insufficient space, unsafe access, or the customer’s instructions, the risk remains with the customer unless we agree in writing to store or return the items. Any additional transport, storage or redelivery may incur further charges. For Man With Van Harrowweald, service completion is based on the agreed scope rather than any expectation beyond that scope.

Insurance, Force Majeure and General Limitations

We may hold insurance appropriate to the nature of the work we undertake, but this does not guarantee cover for every type of item or loss. The customer is encouraged to arrange their own insurance for valuable or high-risk items if desired. Any insurance-related claim must be made in accordance with the relevant policy terms and evidence requirements.

We are not liable for failure or delay caused by events outside our reasonable control, including severe weather, road closures, traffic incidents, accidents, illness, strikes, breakdowns, civil disorder, or acts of government or public authority. If such an event occurs, we will make reasonable efforts to rearrange the service, but we will not be responsible for losses caused by the disruption.

We may use subcontractors or additional staff where necessary to complete the service efficiently. If we do so, these terms will still apply. The customer must not request unsafe conduct, illegal loading, or actions that would breach the law, damage property or compromise road safety. We may stop work if continuing would be unsafe or unlawful.

Data, Variation and Governing Law

Any personal data shared in connection with a booking will be used only for service administration, communication, invoicing and lawful business purposes. We will handle information in accordance with applicable UK data protection requirements. The customer should ensure that contact and booking details are accurate and up to date.

We may update these Terms and Conditions from time to time. The version in force at the time of booking will normally apply to that job unless a later written change has been expressly agreed. No employee, driver or representative may alter these terms unless authorised in writing.

The contract between the customer and Man With Van Harrowweald is governed by the laws of England and Wales. Any dispute arising out of or in connection with the service, these terms, or any related claim shall be subject to the exclusive jurisdiction of the courts of England and Wales. If any provision is found to be invalid or unenforceable, the remaining provisions will continue in full force.