Terms and Conditions
Man with Van Harrow Weald Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Harrow Weald provides removal and related services within the United Kingdom. By making a booking, confirming a quotation, or allowing work to commence, you agree to be bound by these Terms and Conditions.
These terms apply to all domestic and commercial customers using our man and van, removals, and associated services in Harrow Weald and surrounding areas, as well as to moves to and from other UK locations.
Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, firm, or company who requests the services and is responsible for payment.
We, us, our means Man with Van Harrow Weald, the service provider.
Services means any removal, man and van, transportation, loading, unloading, packing, or related work we agree to undertake.
Goods means the items, belongings, furniture, equipment, or other property which are the subject of the Services.
Contract means the agreement between you and us for the provision of the Services, incorporating these Terms and Conditions and any written or verbal confirmation of your booking.
Booking Process
You may request a quotation for our services by providing accurate and complete information about the Goods, the collection and delivery addresses, access conditions, dates and times, and any special requirements.
Quotations are based on the information supplied at the time of enquiry. If the information you provide is incomplete or inaccurate, we reserve the right to adjust the quotation or charge additional fees on the day of the move.
A booking is only confirmed when we have accepted your request for services and you have accepted our quotation or agreed our hourly rate and any applicable minimum charge. We may provide confirmation verbally or in writing.
You are responsible for checking that all details of the booking are correct, including dates, times, addresses, and the scope of services required. Any changes must be communicated to us as early as possible and are subject to our availability and, where applicable, additional charges.
Services and Scope of Work
We will carry out the Services with reasonable care and skill and in accordance with the terms of the Contract. Unless explicitly agreed otherwise, our services are limited to the physical removal, loading, transport, and unloading of Goods.
Our standard services do not include disconnection or reconnection of appliances, dismantling or reassembly of furniture, removal of fixtures or fittings, or packing and unpacking of boxes, unless these have been specifically requested and agreed in advance.
Access to the property must be safe and suitable for our vehicle and staff. You must ensure that necessary parking arrangements are in place at both collection and delivery addresses. Any parking charges or fines incurred as a result of inadequate arrangements may be added to your final invoice.
Customer Responsibilities
You must ensure that all Goods are properly packed, protected, and ready for transport, unless we have expressly agreed to provide packing services. Fragile and high-value items should be clearly marked and brought to the attention of our staff.
You must ensure that you or a responsible representative is present throughout the move to provide access, directions, and instructions, and to confirm the condition and placement of the Goods on completion.
You must not request us to transport any prohibited, illegal, dangerous, or hazardous items, including but not limited to explosives, flammable liquids, gas cylinders, firearms, drugs, or items that may cause damage or injury.
You are responsible for ensuring that the Goods do not include perishable items, animals, or plants, unless we have explicitly agreed to their carriage and they are suitably contained for safe transport.
Payment Terms
Our charges may be calculated on a fixed price or on an hourly rate basis as set out in your quotation or booking confirmation. Any minimum booking period or call-out charge will be made clear at the time of booking.
Unless otherwise agreed, payment is due either in full in advance or immediately upon completion of the Services. We reserve the right to request a deposit or full prepayment to secure your booking.
If the duration of the move exceeds the time originally booked, additional charges will apply at the agreed hourly rate. Waiting time caused by delays outside our control, such as key release, access issues, or your failure to be present at the agreed time, may be chargeable.
If payment is not made in accordance with these terms, we may withhold delivery of Goods until outstanding amounts are settled in full. Interest may be charged on late payments at the statutory rate permitted under UK law.
Cancellations and Amendments
You may cancel or amend your booking by giving us notice. The amount of notice required and any applicable charges are set out below.
If you cancel more than 7 days before the scheduled service date, any deposit paid may be refunded at our discretion, less any reasonable administrative costs we have incurred.
If you cancel within 7 days but more than 48 hours before the scheduled service date, we reserve the right to retain part or all of any deposit to cover our lost opportunity to allocate the vehicle and staff to other customers.
If you cancel within 48 hours of the scheduled service time, or fail to be available when our team arrives, we may charge up to 100 percent of the estimated cost of the booking to cover our time, vehicle allocation, and staffing costs.
Rescheduling a booking is subject to availability. If you request to reschedule within the cancellation periods described above, we may treat this as a cancellation and new booking, and applicable charges may apply.
Delays and Events Beyond Our Control
We will make all reasonable efforts to attend at the agreed time and complete the Services within a reasonable period. However, arrival and completion times are estimates only and not guaranteed.
We are not liable for delays or failure to perform the Services caused by events beyond our reasonable control, including but not limited to severe traffic, road closures, accidents, extreme weather, breakdowns, industrial action, or other unexpected disruptions.
If we are unable to carry out the Services on the agreed date because of circumstances beyond our control, we will contact you to arrange an alternative time or date. Our liability in such circumstances will be limited to the refund of any amounts paid for services not provided, and we will not be responsible for any indirect or consequential losses you may incur.
Liability for Loss or Damage
We will exercise reasonable care and skill in handling and transporting your Goods. Our liability for loss or damage is subject to the limitations and exclusions set out in this section.
You must notify us in writing of any visible loss or damage to Goods or property as soon as reasonably possible, and in any event within 7 days of the move. For non-visible loss or damage, you must notify us within 14 days of becoming aware of the issue.
We are not liable for loss or damage that arises from your failure to adequately pack or protect items, unless we have provided packing services for those items. We are not liable for damage to furniture that is structurally weak, already damaged, or not suitable for transport once assembled.
We are not liable for normal wear and tear, minor scuffs or marks, or damage to items that are inherently fragile or have a high risk of damage, such as glass, mirrors, artwork, china, electronics, or items with loose or delicate fittings, unless specifically packed or protected by us.
We are not liable for any purely financial or indirect loss, such as loss of profit, loss of income, loss of use, or any consequential loss arising from the performance or non-performance of the Services.
Where we are found liable for loss or damage to Goods, our responsibility will, at our discretion, be limited to either the reasonable cost of repair or the current market value of the item, whichever is lower, subject to any overall cap or limit we communicate to you before the move.
Excluded and Restricted Items
Unless we have explicitly agreed in writing, we do not accept liability for and may refuse to transport:
Jewellery, precious metals, or stones.
Cash, bonds, or other financial instruments.
Important documents, such as passports, legal papers, or medical records.
Collections or items of unusual value, including antiques or fine art.
If you include such items without our prior agreement, they are carried entirely at your own risk and are not covered by our liability provisions.
Damage to Property and Premises
We will take reasonable care to avoid damage to property and premises during the move. You should protect floors, walls, and doorways where you consider them particularly vulnerable.
We are not liable for damage to property or premises resulting from your failure to provide adequate protection or from the movement of items where you or your representative have instructed us to proceed in circumstances where, in our reasonable opinion, there is a significant risk of damage.
Waste, Rubbish, and Disposal Regulations
We operate in accordance with UK waste and environmental regulations. We are not a general waste carrier and do not provide a rubbish clearance service unless specifically agreed and compliant with the relevant legislation.
We will not remove or dispose of household waste, construction waste, hazardous materials, or any other items that require a licensed waste carrier or specialist disposal. This includes, but is not limited to, paints, solvents, chemicals, asbestos, gas bottles, tyres, or clinical waste.
If we agree to remove unwanted items, these must be suitable for lawful disposal or reuse and must not breach any waste regulations. Any charges for disposal or recycling will be explained to you before removal.
If you ask us to dispose of items that are later found to be in breach of waste regulations, you will be responsible for any costs, penalties, or liabilities that arise as a result.
Insurance
We may hold insurance suitable for a typical man and van removal service. Our liability to you is, however, always limited by these Terms and Conditions and may not correspond to the full replacement value of your Goods.
You are strongly advised to arrange your own additional insurance cover for high-value or fragile items or for the entire consignment if you require comprehensive protection.
Complaints
If you have a complaint about our Services, you should notify us as soon as possible so that we can attempt to resolve the matter promptly and fairly.
All complaints relating to loss or damage must be accompanied by reasonable evidence, such as photographs, receipts, or repair estimates, where appropriate. We will review your complaint and respond within a reasonable timeframe.
Data Protection and Privacy
We will collect and use your personal data, such as name, address, and contact details, only for the purposes of providing our Services, managing your booking, processing payments, and meeting legal obligations.
Your information will be handled in accordance with applicable UK data protection laws. We will not sell your personal data to third parties. We may share your details with staff and trusted partners where necessary to deliver the Services.
Termination
We reserve the right to terminate the Contract or suspend the Services at any time if you fail to make due payment, provide misleading information, behave in an abusive or threatening manner towards our staff, or request us to undertake illegal or unsafe activities.
If we terminate the Contract for reasons attributable to you, we may retain any deposits paid and charge for any work already undertaken and costs incurred.
Governing Law and Jurisdiction
These Terms and Conditions and any dispute arising out of or in connection with the Services shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.
General Provisions
If any part of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, that part shall be treated as deleted, but the remaining provisions shall continue in full force and effect.
No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy, and no single or partial exercise shall prevent any further exercise of that or any other right or remedy.
These Terms and Conditions, together with any quotation or booking confirmation, represent the entire agreement between you and us in relation to the Services and supersede any prior representations, agreements, or understandings, whether written or verbal.
We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your Contract.
